Customer Service: Are you Getting what You Deserve?

Jun 27, 2015 | Blog

Throw the term ‘Customer Service’ into a group conversation and you are going get different opinions of what people think it is and what peoples’ expectations are. Many factors come into play – the ‘Where’, the ‘What’ and the ‘Why’ and then the foreboding ‘How’. Case in point: When you go to a fast food chain for example, you expect your meal delivered fast. In contrast, if you go to an up market boutique restaurant for dinner, you won’t get a meal that is delivered in a brown paper bag (hopefully!). You’re going to sip on a lovely cocktail or glass of wine and relax while your meal is ‘created’ for you. Conversely, you will pay for your edible artwork – and it won’t cost you $4.95 either. Two extremes in Customer Service examples, but at either end – neither unreasonable for what they are. Depending on where you are, you can rely on each outcome at hand.

What you can rely on with SiteSmART is continued customer service improvement. It is something that our team take very seriously and like many businesses, we pride ourselves on going the extra mile to ensure that you have a product that meets your Business needs and also is the most effective option with consideration to cost and use.

At SiteSmART we endeavor to provide a simplified, streamlined process with quality customer service – no one has time these days to spend hours upon hours filling out website forms or taking excessively long on the telephone attempting to make sense of ‘packaging prices’. We do not have hidden charges, costs and nor do we grossly undercut competitors and then raise our prices against our loyal return customers to offset our costs. Our bottom line quote – is exactly that. We ensure that our integrity in our business dealings is paramount at all times – simply because mutual respect between parties makes a successful business relationship. This is, we believe, what has made SiteSmART, Australia’s premier supplier of site branding products.

When choosing a company to assist you with your Business, you want a trustworthy, customer service driven company, which will assist you to stand out from the crowd. If you haven’t given SiteSmART a try, then check out our Testimonials page, to see what other companies have said about our service.

At SiteSmART – Our Business is about Getting Your Business Noticed.

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